Conversations are taking place daily online about your business and your products and services. Are you participating in these conversations? Are you hearing what is being said in these conversations?
Managing your reputation is even more crucial then ever. A famous pizza chain came to this realization in 2009 when 2 employees made a video spitting on a pizza then delivering it. Over that weekend there was an enormous amount of views, thus leading to the CEO creating an apology video days later after the damage was done.
Through reputation management tools, beMarketing will monitor what is being said about your business and actively participate in the conversation that is taking place. We will ensure your company’s voice is represented in a way that shows customers you are online listening and addressing issues that may arise in a timely manner.
Ratings & Review Management
Consumers research everything about their purchases today. Various rating and review sites have popped up allowing consumers to display their opinions on your product and services publicly to others. The judgements that are then made may win you a customer or provide a customer a view that will never have them come in.
Actively participating with your reviews showcases that you are fully vested to your customers and care about how they portray your business. Through our review’s service we’ll monitor what is being said about your business and take part in the review conversations, both positive reviews and negative reviews, to interact with your customers.