Managing your reputation is crucial now more than ever. A famous pizza chain came to this realization in 2009, when 2 employees made a video spitting on a pizza, then delivering it to a customer. Over that weekend, there was an enormous amount of views, leading to the CEO creating an apology video days later after the damage was already done.
Through reputation management tools, beMarketing will monitor what is being said about your business and actively participate in the conversation that is taking place. We will ensure your company’s voice is being represented in a way that shows customers you are online listening and addressing issues that may arise in a timely manner.
Ratings & Review Management
Today, consumers research everything about their purchases. Various rate and review sites pop up allowing consumers to publicly display their opinions on your product and services to others. The reviews that are made might help you win over customers or give potential customers a positive outlook on your business.
Actively participating with your reviews showcases that you are fully invested in your customers and care about how they view your business. Through our review management service, we’ll monitor what is being said about your business. We will also respond to your reviews, both positive and negative reviews, to interact with your customers.