In the highly competitive business environment we live in, it can be a challenge to maintain your customer base. Loyal customers are the core of any business’ success. You were able to acquire these customers through great customer service and superior products. Now you need to continue to stand out from the competition to retain those customers who worked so hard to obtain. As your marketing department, beMarketing is here to help share some expert advice on how you can not only keep acquiring new customers, but maintain them as well. It’s called customer retention.
Be honest and transparent with your customers to increase customer retention
Growing up, you’ve probably been told that honesty is the best policy! This life lesson expands beyond your personal beliefs but also into your business practices. You want to build a relationship with your customers based on trust. Transparency is one of the best ways to build trust with your customers. By remaining transparent and not hiding information from your customers, you can help eliminate any suspicions or anxieties about the value you are providing. For example, eCommerce brands should be transparent about everything from payment to return policies. Informing your customers of such policies will help you avoid any backlash from customers who felt blindsided by unclear terms and conditions.
Stay in front of your customers
In 2019, it is estimated that there will be around 2.77 billion social network users around the globe. Since social media has become a fundamental way to interact with your customers, it’s a great way for businesses and customers to connect with your company. Maintaining a consistent social media presence is essential for all businesses looking to grow and maintain their customer base. This is where speed of delivery comes into play. Through social media, you can update your customers with the newest products or answer any questions they may have in a timely manner. At beMarketing, we place a strong emphasis on speed of delivery. This is a value that we feel all businesses can implement into their strategy. From responding quickly to customer inquiries to meeting deadlines, you want to make sure your customers know they are a priority.
Show customers that they are valued
Listening to your customers is an easy way to maintain relationships. That is why checking your reviews and responding to them in a timely manner is so important. If a customer feels ignored or unimportant they may take their business elsewhere. Additional ways to show customers that they are valued are implementing loyalty programs or a rewards club. This is a way to offer a discount or incentive to your loyal customers to show that you value their business.
In many ways, improving your overall business comes down to creating and maintaining an awesome customer experience that focuses on creating trust. At beMarketing, we are committed to helping grow and maintain your customer base with our turnkey digital marketing strategies. From branding and strategy to social media and reputation management, we’ve got you covered. Contact us today so we can get started!